May 17, 2017
Huzzah for speaking up for basic services! My “basic economy” ticket on delta left me with a seat “assigned at the gate”. What an uneasy feeling! At 3:30 am local time I called delta saying, “I really want to know that delta cares about me by assuring me that I have a seat before I get to the gate. What would it take to get that?” “Buy a different ticket next time,” Debbie said. “How about for this flight? Can you tell me if the flight’s overbooked? ” She replied, “No, but I’ll check the seating chart. “Wow!”, I said, “Having a seat would really make a big difference for me! I’m feeling like you really care about me!” Well, she found seats for both flights, and changed my status! I now have seats and a boarding pass! Rachel Rossiter Trabelsi, I was thinking of you as I practiced what you helped me learn during my Introduction Leader Program – affirming my value and being grateful in advance. And, Debbie Unterman Deanna Hohnhorst Colin Tipping for creating the Satori board game that helps me practice the words and feelings of New Stories like “I’m worthy to receive what I need”. I thanked Debbie, then asked if there was someone I could tell about her service. I assured her supervisor that it really helped me to get that service and will now board the flight believing that delta cares about me. That’s my contribution today toward creating a world of generosity and service. Basic Service. Gratitude in advance.